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PRIVACY POLICY

Centanni Tile, Inc. takes our customer’s privacy very seriously and commits to the safeguarding and retention of any recorded personal information and details. The information we collect from the users of our site is used internally for metrics, user experience improvement & customer record keeping. We will not knowingly sell or distribute your data in any way to any external party.

INFORMATION COLLECTED:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you provide such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

DATA STORAGE:

Our company site is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to market our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. In addition to Wix.com, we utilize the following software that may also include your datafile information; Method.me for CRM (customer relationship management), MailChimp.com for direct email campaigns. All datafiles are stored behind firewall on secure servers.

COMMUNICATION:

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

COOKIES & TRACKING TOOLS:

Our site uses cookies and other tracking tools to improve your user experience and assist with security and navigation protocol. In addition to Wix.com cookies, we also utilize Google Analytics tracking, Facebook Ads pixels and Pinterest tools to improve our consumer experience and ensure that you are only delivered appropriate communication from our team. 

 

Your Data is your property and consent can be revoked at any time you choose. If you prefer us to remove your customer record from our datafiles, or If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@centannitile.com or send mail to: Centanni Tile, Inc. 3737 Napier St, Burnaby, BC, V5C 3E4.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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